Right of withdrawal

You have the right to withdraw from the contract within 14 days without giving reasons. The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the goods. In order to exercise your right of withdrawal, you must inform us of your withdrawal from the contract by a clear statement (e.g. in writing, by post, fax or email).

To meet the cancellation deadline, it is sufficient that you send your notification of your exercise of the right of cancellation before the cancellation period expires. Consequences of revocation; If you cancel the contract, you will receive a refund of all payments made up to that point, including delivery costs (with the exception of any additional costs resulting from your choosing a method of delivery other than the cheapest standard delivery offered by us) without delay and in any case no later than 14 days after we have been informed of your decision to withdraw from the contract.

If you return only part of your order, shipping costs will not be refunded. For the repayment, we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may wait to issue a refund until we have received the goods back or until you have provided evidence of having sent the goods back, whichever is the earliest. You must return or hand over the goods to us immediately and in any case no later than 14 days after the day on which you notify us of your withdrawal from the contract. You are on time if you return the goods before the deadline of 14 days has expired.

The direct costs of returning the goods are at your expense. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Return rules:
  • Please include your name and order number with your return.
  • Do not return products that have already been opened. Our products are sealed and we cannot refund products that have been opened.
  • Products must be undamaged.
  • After we have received your return and the requirements have been met, we will transfer the purchase amount back to you within 14 days.

Return address:

Eureleaf B.V.
Parkweg 115
7545 MV

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